How can your firm be more competitive, more efficient and ultimately increase your customer's satisfaction?  Make quality the priority.  Quality in everything from top down responsibilities to the finer details of the project documentation differentiates the good firms from the great ones.  A quality manual encapsulates the specifics of "what" a firm does with the "how" and "why" it relates to customer satisfaction.  The formula for success becomes evident as top management and the core quality committee participate in the development of the firm's quality policy and quality management system - all contained within the quality manual.

In addition an audit process refines any aspect of the quality management system on a regular interval.  This ensures as new services, business policies, employees, industry trends or customer requirements become relevant so does your quality management system.

This quality management system is process based.  The concept is based on the ISO 9000 family of standards and has been customized by Acts 29 for service oriented businesses.  With a focus on quality control and quality assurance from day one, Acts 29 Consulting draws on its passion for quality in its latest service.  Contact us for a sample quality manual and to learn more about how a quality manual developed for your firm can benefit you, your employees, your business and your clients.  There is no substitution for quality!